Frequently Asked Questions

The lead driver's details, your rental dates, any options, and your flight number if you arrive by air. The booking system is open 24 hours a day.

New bookings and changes are accepted up to one hour before the rental starts. July–September and the New Year period fill up early, so we recommend booking as soon as your dates are fixed.

Yes. We take bookings by model. Choose the model you want in the booking system.

Insurance (bodily injury, property damage, vehicle damage, personal injury) and tax, plus the Anshin Pack that waives the deductibles and the NOC, no-refuel return, and the shuttle from the airport, port and hotels (monthly rentals and some OTA plans differ). Extras are the paid options (child seat, junior seat, snorkel set), the out-of-hours fee (¥3,300) and delivery or one-way return at the Miyakojima store (¥1,000–4,000).

We only operate vehicles first registered in 2019 or later. Monthly-rental vehicles are excluded.

The base rate is paid by credit card or bank transfer when you book. Extension fees and other settlements are paid on return, by cash, credit card or contactless payment (smartphone or card) at both stores.

Yes. It covers Miyako Airport, Shimojishima Airport, Hirara Port and island hotels (Miyakojima store) and Naha Airport (Naha Airport store).

In the arrivals lobby. A staff member holding our sign waits where you come out after collecting your bags.

At "Rental Car Shuttle Bus Stop 14-B", just past the crosswalk outside the domestic arrivals lobby. Let us know via the LINE buttons [Checked Baggage Claimed] and [14-B Has Arrived].

We meet you when you arrive. As soon as you know about the delay, call or message the store on LINE.

The Miyakojima store only, for a distance-based fee of ¥1,000–4,000. Please ask by the day before; same-day requests cannot be accepted. Picking you up from or dropping you at your hotel is free.

The Miyakojima store only, for a distance-based fee of ¥1,000–4,000. Please ask us first.

The original driving licence of everyone who may drive, and cash, a credit card or contactless payment for anything due at the store.

Yes. However, drivers who have held their licence for less than one year may not be eligible for the deductible waiver on property and vehicle damage. Please tell us when you book if this applies to you.

Show the licences of everyone who will drive when you pick up the car. Only drivers we have checked are covered and allowed to drive.

Yes. We answer in English on LINE, WhatsApp and the contact form. English on the phone depends on the staff on duty, so please message us if you can.

Please show your passport and either an International Driving Permit under the 1949 Geneva Convention, or, if your licence is from Switzerland, Germany, France, Belgium, Monaco or Taiwan, your home licence with a Japanese translation issued by an authorised body (your embassy or consulate, JAF, etc.). Either is valid for one year from the date you entered Japan, or until the licence expires, whichever is earlier.

Short-term rental cars have navigation as standard. For monthly rentals, the Tanto and Vitz have navigation, ETC and a rear camera (the budget kei car class does not, but comes with an FM transmitter).

Yes. Every car has Bluetooth.

Yes, as a paid option: child seat ¥800 per night, junior seat ¥400 per night (Naha Airport store: high-back ¥600, booster ¥400 per night). Add them under options on the booking screen. Up to two per car.

No. Neither store can keep customers' cars for the rental period (multi-day parking).

Only in a carrier. If the pet is let out, or hair or odour is left in the car, a special cleaning fee of ¥30,000 is charged.

By 18:00. The last shuttle to Miyako Airport leaves at 17:45.

Returns between 8:00–9:00 and 18:00–19:00 are possible for an out-of-hours fee of ¥3,300.

No. Any fuel level is fine and there is no settlement.

No pro-rated refund is given if you return early for your own reasons.

From 7 days before the rental date: 50% of the base rate 7–4 days before, 80% 3–2 days before, and 100% from the day before. Free up to 8 days before.

You can change or cancel free of charge for the dates your airline treats as affected. While a storm warning is in effect, the airport shuttle is suspended.

Help anyone injured, call the police, and always contact us as well. Without a police accident report, coverage does not apply. Do not settle privately with the other party.

Puncture repair is at your expense; please have it repaired at a nearby petrol station or similar. Emergency measures such as changing to the spare are handled by the roadside assistance included as standard.

Yes. Our Miyakojima-based staff suggest routes and cars to suit your dates, party size and the places you want to see. This is free.

The Miyakojima store offers monthly rental from a minimum of 30 days, from ¥35,000 per 30 days (tax included). Rentals of 6 months or more are charged the off-season rate throughout. See Monthly rental and contact us by form or phone.